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Dear customers.

In compliance with the instructions given by the Mayor of Cartagena de Indias, through Decrees 0495 of March 13, 2020 and 0499 of March 16, 2020 (which can be consulted at the end of this statement), International Tourism Group SAS, operator of the Citysightseeing brand for the city of Cartagena informs:

From today March 16, 2020 and until further order from the authorities, Hop-On Hop-Off tour buses will not provide services.

Likewise, all other services that the company provides to the public are suspended.

Our sale points are closed until the authorities indicate that we can resume our activities.

Our sales through website and social networks are also suspended until further notice.

We regret the inconvenience these measures may cause, however, these measures are contributions to contain the expansion of the Covid-19 in our city.

Information for passengers who bought tickets for the Hop-On Hop-Off tour and will not be able to use them due to the suspension of operations:

If you purchased your tickets for the Hop-On Hop-Off bus through our website www.citysightseeing.com.co and tickets could not be used on the date you had programmed: tickets are valid for up to 6 months after the tourist operation in the city is reactivated.

If you purchased your tickets through an ally (wholesaler, online travel agency, retailer, among others) we ask you to please contact the person who sold you the ticket, so that they can specify the specific procedure to follow.

We will keep constant monitoring of the evolution of events, hoping that this operational suspension can be overcome soon.

If you have any questions, you can contact the phones: (+57) 5 6552018 – (+57) 313 4571146
In hours from 8.00 am a 12:00 m to 2:00 pm a 6:00 pm Or send us an email to:
cartagena@citysightseeing.com.co

Guillermo Montoya
General Manager

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